You can track your parcel's progress using our tracking tool: Track my order .

Delivery times vary depending on the product and destination. The best estimate is available at the time of ordering. (and in the confirmation email).

If the tracking indicates that the package has been delivered but you have not received it, consider checking with those around you. from your concierge, or the local relay point/post office.

If needed, contact us via the contact form , specifying your order number .

We prepare orders quickly. If your order has not yet been shipped, a modification or cancellation It may sometimes be possible.

To verify, contact us via the contact form , indicating your order number.

You can have it delivered directly to the recipient's address. For special requests, please use the Contact form at the bottom of the page.

Most of our models are adjustable thanks to an extension chain or a knot system (depending on the style). The “adjustable” detail (and the size range) is indicated on each product page.

Depending on the collection, you will find stainless steel models, woven styles, as well as creations based on pearls and inspired by seashells . The exact materials and finishes are always specified on each product page.

We accept secure payments by credit card (Visa, Mastercard, Amex) as well as PayPal.

Remember to check your spam or junk mail folder. If you still can't find the email, Use the contact form , specifying the name and email address used when placing the order.

You have 30 days after receipt to make a return request. Please refer to our return policy (dedicated page) for the exact conditions.

If you have a question about a return, please use the contact form and include your order number.

You can contact us at any time via the contact form available further down this page. To expedite processing, please include your order number if your request relates to a purchase.